Terms and Conditions
GlinTiss Ltd | Dr Yannis Educational Products and Services
Version: 23 September 2026
These Terms and Conditions govern the purchase and use of live educational Super Sessions and Digital Resource Packs supplied by GlinTiss Ltd through the Dr Yannis educational websites and associated booking and payment services.
Please read these Terms before making a purchase.
These Terms are divided into three parts:
- Part A: General terms applicable to all products and services.
- Part B: Additional terms for live Super Sessions.
- Part C: Additional terms for Digital Resource Packs.
The relevant product-specific provisions apply in addition to Part A.
Nothing in these Terms excludes or restricts any statutory consumer right that cannot lawfully be excluded or restricted.
PART A: GENERAL TERMS
1. About us
Our educational products and services are supplied by:
GlinTiss Ltd
Company registered in England and Wales
Company number: 14895106
Registered office: 86–90 Paul Street, London, EC2A 4NE
GlinTiss Ltd operates the Dr Yannis educational offering, including live teaching events, recorded teaching and supporting digital learning resources.
For live Super Session enquiries, applications and bookings, contact:
For Digital Resource Pack purchases, access, cancellations and support, contact:
Our events and digital resources website is:
https://events.dryannis.co.uk/
2. Scope and relationship with other terms
These Terms apply to purchases made on or after the version date stated above.
The contract for a particular purchase also includes the relevant information supplied before payment, including, where applicable:
- the product or event title and subject;
- the programme, duration and advertised learning outcomes;
- the date and time of a live event;
- the price, discounts and payment arrangements;
- the contents of any digital package;
- the access period and delivery arrangements;
- the technical requirements;
- any expressly included additional benefits; and
- any applicable product-specific conditions clearly disclosed before purchase.
These details form part of the agreement between the purchaser and GlinTiss Ltd.
For Digital Resource Packs, additional terms and product-specific information are available at:
Digital Resource Pack Terms and Conditions
Those dedicated digital terms supplement these General Terms and Part C.
Where the dedicated digital terms contain provisions expressly relating to a particular named product, those provisions apply to that product and should not be assumed to apply to other Digital Resource Packs.
Where an expressly disclosed product-specific provision differs from a general provision, the product-specific provision will apply to the relevant product, provided it was disclosed before purchase and does not unlawfully restrict consumer rights.
The applicable documents must be read together. No provision may be used to remove statutory rights or retrospectively reduce contractual entitlements.
Where a purchase includes both live teaching and digital resources, the relevant provisions apply to the corresponding elements of the purchase, subject to the applicable law governing the contract as a whole.
We will not use later changes to these Terms to reduce rights already acquired under an existing contract.
3. Educational nature of our offering
Our products and services provide general legal education, examination preparation and supporting study resources.
They do not constitute legal advice concerning an individual’s circumstances, professional legal representation or a guarantee of examination success.
Teaching materials may simplify complex legal issues for educational purposes. Candidates remain responsible for consulting the current assessment specification, applicable law, examination rules and authoritative learning materials.
Unless expressly stated otherwise, our educational offering is independently produced by GlinTiss Ltd and is not organised, accredited, approved or endorsed by the Solicitors Regulation Authority, Kaplan, any university or any other professional or educational institution.
No particular examination result, mark, qualification, professional outcome or improvement is guaranteed.
These educational disclaimers do not reduce our obligation to provide services and digital content with the standards required by consumer law or to supply products substantially as described.
4. Eligibility and conflicts of interest
Our purchasable Dr Yannis educational products and services are not available to individuals who are currently studying with Dr Yannis in an institutional teaching setting.
This restriction is intended to protect the independence of institutional teaching and assessment and to avoid actual or potential conflicts of interest.
Applicants and purchasers must provide accurate information concerning their identity and, where reasonably requested, any current institutional teaching relationship with Dr Yannis.
Anyone unsure whether this restriction applies should contact us before making a purchase.
Where a material misrepresentation is discovered, we may decline an application, cancel an unfulfilled order or take proportionate steps to protect the integrity of the service.
Any refund or restriction of access will be determined fairly, taking account of what has already been supplied, our reasonable losses and the purchaser’s statutory rights.
5. Prices, discounts and payment
The applicable price is the price displayed for the particular product or event before payment.
Prices are displayed in pounds sterling unless expressly stated otherwise.
The total price payable, including any applicable taxes and compulsory charges, will be shown before the purchaser commits to payment.
Where GlinTiss Ltd is not registered for VAT, UK VAT will not be added to the stated price. Any change in applicable tax treatment will be reflected in the relevant purchase information and checkout.
Payments are normally processed through Stripe. Other payment methods may be offered where expressly agreed.
Any applicable membership discount, promotional code or special offer must be applied before payment. Eligibility and the final amount payable should be checked before completing the transaction.
Discounts are not automatically cumulative and cannot normally be applied retrospectively unless we expressly agree otherwise or the advertised terms of an offer provide for it.
Purchasers are responsible for currency-conversion or card-provider charges imposed independently by their own bank or payment provider.
We will not add undisclosed compulsory charges after a purchase has been completed.
Unless expressly identified as a subscription or recurring product before payment, purchases under these Terms are one-off purchases and do not automatically renew.
6. Contract formation and order confirmation
The contract-formation process for live Super Sessions is explained in Part B. The process for Digital Resource Packs is explained in Part C.
Where a purchase is accepted, we will provide confirmation on a durable medium, normally by email, within the period required by applicable law.
The confirmation will identify the product purchased, the price, relevant terms, access or attendance arrangements and applicable cancellation information.
Where required, it will also confirm any express request or consent relating to the commencement of a service or the early supply of digital content and the purchaser’s acknowledgement of the consequences for cancellation rights.
Purchasers should retain the confirmation email and a copy of these Terms for future reference.
7. Intellectual property and permitted use
Unless otherwise indicated, all original teaching, slides, questions, explanations, exercises, handouts, recordings, transcripts, checklists and other supplied educational materials are owned by or licensed to GlinTiss Ltd.
Purchasing a product grants the registered purchaser a personal, limited, non-exclusive and non-transferable licence to use the supplied materials for their own private study during the applicable access period.
Purchasing a product does not transfer ownership of copyright or any other intellectual-property right.
Purchasers must not, without prior written permission:
- share purchased access with another person;
- redistribute, resell or publicly upload supplied resources;
- make purchased materials available through a shared repository or file-sharing service;
- reproduce or commercially exploit substantial parts of the materials;
- incorporate the materials into another commercial educational product; or
- use supplied materials to train an artificial-intelligence system or create a competing dataset or product, except to the extent permitted by applicable law.
Nothing in these Terms prevents quotation, accessibility-related use, lawful private study or any other use permitted by applicable law.
Resources belonging to third parties remain subject to their respective rights and applicable terms.
8. Our responsibilities and statutory rights
We will provide our services with reasonable care and skill and will supply digital content in accordance with the applicable statutory requirements.
We remain responsible for products and services supplied under our contracts, including where third-party platforms are used for payment, delivery or hosting.
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- breach of statutory consumer rights that cannot lawfully be excluded or restricted.
Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.
We do not exclude liability for losses where doing so would be unlawful.
9. Privacy and personal information
We process personal information where necessary to assess eligibility, administer purchases, manage bookings, provide access, respond to enquiries, prevent misuse and comply with applicable legal obligations.
Depending on the product, relevant service providers may include Stripe, Google Drive, video-conferencing providers and email or website-hosting services.
Purchasing a product does not automatically enrol the purchaser in an optional marketing mailing list.
Essential booking, payment, access and service communications may still be sent where necessary to fulfil the contract or comply with legal obligations.
Further information is available in our:
10. Changes to products or these Terms
The Terms and product description supplied before payment form part of the relevant contract.
We may update these Terms for future purchases, including where necessary to reflect changes in our offering, technology, operations or applicable law.
We will not materially disadvantage an existing purchaser by retrospectively reducing an agreed entitlement.
Where a necessary change materially affects an existing product or service, we will take reasonable steps to notify affected purchasers and provide an appropriate remedy where required, which may include a suitable alternative, cancellation or refund.
11. Complaints and contact
Questions or complaints should be directed to the relevant contact address in section 1.
Please include your full name, booking or purchase email, relevant product title and order reference where available.
We will acknowledge complaints and seek to respond within a reasonable period.
Nothing in these Terms prevents a consumer from pursuing any legal remedy or complaint route available under applicable law.
12. Governing law and jurisdiction
These Terms are governed by the law of England and Wales.
This choice of law does not deprive a consumer of mandatory protections available under the law of their country of habitual residence where those protections apply.
The courts of England and Wales will have jurisdiction, without excluding any additional right a consumer may have to bring proceedings in another competent court under applicable law.
13. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.
PART B: LIVE SUPER SESSIONS
The following provisions apply specifically to live Dr Yannis Super Sessions and other live educational events expressly offered on these Terms.
14. Nature of a Super Session
A Super Session is a live online educational event delivered by Dr Yannis or another presenter expressly identified in the event description.
The subject, duration, date, time, delivery platform, programme, price and included resources will be stated in the relevant event description or booking invitation.
Sessions may concern different subjects, examinations or areas of law. Their contents and duration may vary.
No particular duration, subject or set of resources should be assumed unless it is included in the relevant event description.
Where an edited recording or additional educational materials are advertised as included with the booking, they form part of the agreed purchase.
15. Applications and acceptance
Where an event uses an application or expression-of-interest process, submitting the form does not guarantee a place and does not create a purchase contract.
Applicants must provide their real full name and accurate information relevant to their application.
Applications may be reviewed to manage limited capacity, determine suitability and identify actual or potential conflicts of interest.
GlinTiss Ltd is not required to offer a place to every applicant.
Where an application is approved, the applicant will be given the applicable booking and payment arrangements.
A confirmed booking is created when the applicant has been approved, has accepted the applicable Terms, payment has been successfully received and we have accepted the booking.
We will provide confirmation of the booking.
Places may also be sold through a direct-booking process where this is expressly offered for a particular event. In that case, the applicable checkout and confirmation arrangements will determine acceptance.
16. Tickets and attendance
Tickets and attendance rights are personal to the registered participant.
They must not be transferred, assigned, resold or shared without prior written permission.
Payment by a parent, employer or another third party does not automatically transfer the attendance right to that person.
The place remains registered in the approved participant’s name.
We may use a waiting room or reasonable identity checks to ensure that attendance is limited to valid bookings.
Anyone whose identity cannot reasonably be matched to a valid booking may be refused admission, subject to reasonable efforts to resolve a genuine booking problem.
17. Statutory cancellation rights
Where the statutory cancellation provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, a consumer normally has 14 days after the day on which the contract is entered into to cancel without giving a reason.
The cancellation period and any applicable exception will be determined by the nature of the particular contract and applicable law.
The fact that an educational event has a scheduled date does not, by itself, mean that every statutory cancellation right is excluded.
Where a participant books a session that is due to begin during an applicable statutory cancellation period, we will obtain any express request required for the service to begin before that period expires.
Where required, we will also obtain the participant’s acknowledgement that the statutory cancellation right for the service will be lost once the service has been fully performed.
If a participant validly cancels during the statutory cancellation period after the service has begun, a proportionate charge may be payable for services already supplied, but only where the applicable legal requirements for such a charge have been met.
Where those requirements have not been met, the participant will not be charged for services supplied during that period to the extent prohibited by law.
Where a live booking also includes digital content, any applicable requirements concerning early supply of that content will be observed separately.
Nothing in this section removes a statutory right to cancel, obtain a refund or seek another remedy.
18. Our additional cancellation policy
In addition to applicable statutory cancellation rights, the following policy applies where a participant wishes to cancel a confirmed live booking.
Cancellation at least seven complete days before the event:
The participant will receive a full refund of the ticket price.
Cancellation fewer than seven complete days before the event:
Where no overriding statutory right to a full refund applies, we may retain a reasonable amount reflecting the net loss directly arising from the cancellation.
This will take account of:
- reasonable costs already incurred in connection with the booking;
- costs saved because the participant will no longer attend;
- whether the place can reasonably be offered to another participant; and
- any replacement payment received for the cancelled place.
Any amount retained will not exceed the ticket price or our reasonable recoverable loss.
If we resell the cancelled place, the original participant will receive a full refund.
We will explain any deduction on request.
Failure to attend:
Failure to attend without giving notice does not automatically entitle the participant to a refund.
Any entitlement to a refund will nevertheless be assessed in accordance with the contract, applicable consumer law, the services actually supplied and the circumstances of the booking.
Where a recording is included in the valid booking, a participant unable to attend live will retain the agreed recording entitlement, subject to these Terms and the applicable product description.
We may offer a transfer to another event where appropriate. A participant is not required to accept a transfer instead of a refund to which they are legally entitled.
19. Cancellation or rescheduling by GlinTiss Ltd
We may cancel or reschedule an event where delivery becomes impossible or impracticable, including because of presenter illness, serious technical failure, insufficient enrolment or circumstances beyond our reasonable control.
We will take reasonable steps to notify affected participants promptly.
If we cancel an event and do not provide an equivalent replacement accepted by the participant, the participant will receive a full refund of the ticket price.
If an event is rescheduled, participants may choose either:
- attendance on the replacement date; or
- a full refund of the original ticket price.
We will not require a participant to accept a materially different event in place of the one purchased.
Any further entitlement arising under applicable law remains unaffected.
20. Refund administration
Refunds required by the applicable statutory cancellation rules will be made without undue delay and within the relevant statutory deadline, normally no later than 14 days after we are informed of a valid cancellation.
Other refunds due under our additional cancellation policy will normally be processed within 14 days after entitlement to the refund has been established.
Refunds will normally be made to the original payment method unless the purchaser expressly agrees otherwise.
We will not impose a refund administration fee where prohibited by law.
21. Technical requirements
Participants are responsible for having suitable equipment and connectivity to access the relevant event platform.
Requirements may include:
- a stable internet connection;
- a compatible computer, tablet or other device;
- functioning audio equipment;
- access to the video-conferencing platform specified for the event; and
- an email address capable of receiving booking and access information.
Participants should test the relevant platform before the event.
We are not ordinarily responsible for technical problems arising exclusively from a participant’s own equipment, connection or incompatible software where the relevant requirements were clearly disclosed.
This does not exclude our responsibility for failures in the services we have agreed to provide.
Where reasonably possible, we will assist affected participants or provide the agreed recording or another appropriate remedy.
Meeting links and attendance credentials must not be forwarded, published or shared.
22. Recording of live sessions
Where indicated in the event description, the teaching portions of a Super Session may be recorded.
The recording may be edited to create educational resources for attendees and, where appropriate, separate digital products or promotional teaching extracts.
Audience discussion and open question-and-answer periods will not intentionally be included in recordings distributed or sold to other purchasers.
Recording may be paused during audience interaction. Questions may subsequently be repeated or paraphrased by the presenter without identifying the participant.
We will take reasonable steps to remove or anonymise incidental participant contributions before distributing recordings to third parties.
Participants will be informed of recording arrangements in advance and, where appropriate, at the start of the event.
Participants should avoid disclosing unnecessary personal or confidential information during live discussions or in shared chat facilities.
We will not rely on acceptance of these Terms alone as unrestricted permission to publish identifiable participant images or voices.
Where a recording is intended to identify a participant in material made available beyond the original audience, we will establish an appropriate lawful basis and obtain permission where required.
Edited extracts consisting of Dr Yannis’s own teaching, slides and presentation may be published through GlinTiss Ltd websites, video platforms, social-media accounts and other educational or promotional channels.
Participants must not independently record, screen-capture or redistribute the event without prior written permission, except where permitted by law.
23. Recording access and supporting materials
Where recording access or additional educational resources are included with a live booking, the applicable access arrangements will be stated in the event description or booking information.
Unless expressly stated otherwise in the relevant booking information, participants will receive ongoing personal access to the edited recording, with no currently planned expiry.
Access is personal to the registered participant and must not be shared.
We may move resources to a different hosting provider, replace access links or introduce proportionate security measures without materially reducing the participant’s agreed entitlement.
Where a participant has been promised a specified access period, we will honour that period or provide an appropriate remedy where required by law.
We may withdraw or replace material where reasonably necessary for legal, privacy, security or technical reasons.
Where practical, we will provide reasonable notice and an alternative means of accessing the agreed materials or another appropriate remedy.
The access conditions applicable to a separately purchased Digital Resource Pack are set out in Part C and the relevant digital product terms. A separate digital purchase does not extend or replace the access entitlement under an earlier live-event booking.
24. Participant conduct
Participants must behave respectfully and must not disrupt the event, harass another participant, share unlawful material or attempt to gain unauthorised access.
We may mute, remove or refuse readmission to a participant whose behaviour seriously disrupts the event or affects the safety or reasonable enjoyment of others.
Where removal results from a serious breach of these Terms, any refund will be assessed fairly, taking account of the circumstances, services supplied, reasonable losses and applicable statutory rights.
PART C: DIGITAL RESOURCE PACKS
The following provisions apply to prerecorded educational recordings, downloadable study materials and other digital learning packages sold by GlinTiss Ltd under the Dr Yannis offering.
These provisions supplement the dedicated Digital Resource Pack Terms available at:
https://events.dryannis.co.uk/digital/terms/
The dedicated terms may also contain additional information about particular packages.
25. What is a Digital Resource Pack?
A Digital Resource Pack is a purchased collection of educational content supplied electronically.
Depending on the particular product, a pack may include:
- an edited teaching recording;
- presentation slides;
- multiple-choice questions and explanations;
- transcripts or written teaching notes;
- revision checklists;
- supporting documents;
- links to relevant external educational resources; and
- additional benefits expressly identified in the product description.
The precise contents of each pack will be stated on its individual sales page.
Purchasers should not assume that every pack contains every type of resource listed above.
No physical product is delivered unless this is expressly stated in the relevant product description.
Digital Resource Packs are separate from tickets for future live events unless the purchase description expressly includes live attendance.
26. Product descriptions and accuracy
Each sales page will identify the subject, principal contents, price, delivery arrangements and applicable access period.
Where relevant, it will also identify the recording date, approximate duration, language, supported file formats and other important technical requirements.
Some teaching materials may be based on recordings of earlier live sessions.
Unless otherwise stated, a prerecorded pack provides the materials identified in its description and does not include a live teaching session or individual tuition.
Some transcripts may be produced using automated transcription tools and may contain minor transcription errors.
We remain responsible for supplying digital content that meets its description and the standards required by applicable consumer law.
Purchasers should consider the recording date and the currency of the material when using it for examination preparation.
27. Price and payment
The price of each Digital Resource Pack will be displayed on its individual sales page and confirmed at checkout.
Prices may vary between products and may be changed for future purchases.
Any applicable membership discount, promotional offer or voucher will be identified in the relevant sales information.
Purchasers must enter any applicable discount code and verify the final price before payment.
Unless expressly stated otherwise, Digital Resource Packs are purchased through a one-off payment and do not carry recurring charges or automatic renewal.
There is no physical delivery charge for a wholly digital product.
28. Contract formation
When a purchaser completes checkout, they submit an order for the selected Digital Resource Pack.
The contract is formed when we accept the order by sending an order confirmation.
A payment-provider receipt may confirm that a payment has been processed, but it is not necessarily the notification that resource access has been authorised.
If we cannot accept or fulfil an order, we will explain the position and refund any payment that should not be retained.
We will provide the agreed product information, price, access arrangements, applicable Terms and cancellation information on a durable medium.
Where early digital supply has been requested, the confirmation will include the required confirmation of the purchaser’s express consent and acknowledgement.
29. Google account requirement
Unless the individual product description expressly states a different delivery method, our Digital Resource Packs are hosted privately on Google Drive.
A Google account is required to access a pack delivered through Google Drive.
Purchasers must provide the email address associated with the Google account to which access should be granted.
The address does not need to end in gmail.com, but it must be associated with a valid Google account.
Purchasers must not provide their Google account password.
The Google-account requirement is an essential technical condition of the purchase and is disclosed before payment.
Anyone unable or unwilling to use a Google account should not purchase a Google Drive-hosted pack without first contacting us to establish whether an alternative can be offered.
30. Manual authorisation and delivery
For packs supplied through our normal Google Drive process, access is authorised manually.
We aim to authorise access within 24 hours of successful payment and receipt of a valid Google-account email address, provided the applicable early-supply requirements have been satisfied.
Where the individual product page expressly promises authorisation within 24 hours, that period is a contractual delivery commitment.
This is a manual delivery arrangement and does not provide instant or automatic access immediately after checkout.
Where a particular product has a different advertised delivery period, the period stated before purchase will apply.
If an email address is incorrect or cannot be authorised, we will contact the purchaser or ask them to provide a corrected address.
Purchasers should contact us promptly if access has not been provided within the advertised period.
We remain responsible for providing the purchased content in accordance with the contract and applicable law.
31. Access duration
Unless a different access period is expressly stated on the individual product page before purchase, access to a Digital Resource Pack lasts for one year from the date of purchase.
The access period is measured from purchase, not from the purchaser’s first viewing or use.
We will confirm the applicable expiry date.
Where access is manually authorised, the advertised delivery period forms part of the agreed arrangement.
Purchasers must not assume that access is permanent or that a purchased pack will remain available indefinitely.
We will not retrospectively shorten the agreed access period of an existing purchase through later amendments to these Terms.
If a hosting or technical problem prevents the agreed access, we will take reasonable steps to restore it, supply an appropriate alternative or provide another remedy required by law.
32. Streaming, downloads and compatibility
Unless expressly stated otherwise in the relevant product description, teaching videos are supplied for streaming and are not available for download.
PDF documents and other materials identified as downloadable may be downloaded for the purchaser’s personal study.
Downloading a document does not authorise its redistribution, resale or public publication.
Purchasers normally require:
- a valid Google account;
- a suitable internet connection;
- a browser or application compatible with Google Drive;
- a device capable of playing the relevant video files; and
- software capable of opening the supplied document formats.
Any additional significant technical requirements will be disclosed in the relevant product description.
Purchasers are responsible for their own internet and mobile-data charges.
If a purchaser changes their Google account, they should contact us so that reasonable identity and order checks can be completed before access is transferred.
33. Personal use and access security
Digital Resource Pack access is granted solely to the registered purchaser.
Purchasers must not transfer, resell or share their access entitlement.
Forwarding a private folder link does not authorise another person to use the purchased resources.
We may use proportionate technical and administrative measures to protect purchased content against unauthorised distribution.
Where there is reasonable evidence of serious misuse or unauthorised sharing, we may investigate and take proportionate action, including temporary suspension while the matter is examined.
Any suspension or restriction will be handled fairly and will not remove a statutory right or remedy.
34. Change-of-mind cancellation rights
Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, a consumer normally has the right to cancel a contract for digital content not supplied on a tangible medium without giving a reason within 14 days after the day on which the contract is entered into.
That right may be lost when supply begins during the cancellation period, but only where the applicable legal requirements have been satisfied.
For early digital supply, the purchaser must:
- give express consent to supply beginning before the end of the applicable cancellation period; and
- acknowledge that the statutory change-of-mind cancellation right will be lost when supply begins.
We will confirm the required consent and acknowledgement on a durable medium.
Acceptance of general Terms, payment or acknowledgement of the Google account requirement does not, by itself, replace the required express consent and acknowledgement.
Where our checkout offers early supply only, a purchaser who does not wish to give the required consent and acknowledgement should not complete that checkout.
Early-supply consent does not itself extinguish the cancellation right before digital supply begins.
Where the legal conditions for early supply and the required confirmation have been satisfied, the statutory change-of-mind cancellation right is lost when supply begins.
Where those conditions have not been satisfied, the applicable statutory cancellation protections remain available. The purchaser bears no cost for digital content supplied during the cancellation period where regulation 37(4) applies.
Where a valid change-of-mind cancellation is made, we will refund the applicable payment without undue delay and no later than 14 days after being informed of the cancellation.
The refund will be made using the original payment method unless the purchaser expressly agrees otherwise, and no refund fee will be imposed.
The cancellation period may be extended where legally required cancellation information has not been provided.
35. Faulty digital content and statutory remedies
Digital content supplied under these Terms must satisfy the applicable requirements of the Consumer Rights Act 2015.
These include requirements concerning satisfactory quality, fitness for a particular purpose where applicable, and conformity with the product description.
If digital content does not meet the applicable statutory standards, the purchaser may be entitled to repair or replacement at our cost, within a reasonable time and without significant inconvenience.
Where the statutory conditions are met, the purchaser may instead be entitled to an appropriate price reduction, which may amount to the full purchase price.
Other statutory remedies, including remedies relating to qualifying damage to a device or other digital content, remain available.
These rights are separate from the change-of-mind cancellation right and are not lost merely because the purchaser requested early supply.
Purchasers experiencing an access problem or identifying faulty or materially misdescribed content should contact:
We will take reasonable steps to investigate and provide the appropriate remedy.
36. Resource availability and updates
Unless expressly promised otherwise, a Digital Resource Pack is a defined collection of educational materials rather than an ongoing content-update service.
Recorded teaching may reflect the law, examination specification and educational materials current at the time of recording.
We do not promise that every recording or document will receive continuous updates.
We may correct errors, update supporting documents or replace resources where reasonably appropriate.
We will not use this provision to avoid our responsibility for supplying content that meets its description and the applicable statutory standards.
We may change hosting platforms, replace links or introduce reasonable security measures without materially reducing the purchaser’s agreed access.
Where content is temporarily unavailable, we will take reasonable steps to restore access or provide an appropriate remedy.
The use of Google Drive or another third-party platform does not remove our contractual responsibility for the purchased content.
37. Additional benefits and promotional offers
Some Digital Resource Packs may include additional benefits, promotional access or community engagement opportunities.
These may differ between products and will be identified in the relevant product description where included.
Purchasers should not assume that a benefit offered with one pack is included with every other pack.
Where an additional benefit is expressly included in the purchase description, we will provide it in accordance with the applicable advertised conditions or provide an appropriate remedy where required.
Benefits may require separate activation, registration or redemption instructions.
Where an offer is limited to purchasers who do not already hold a particular membership, that eligibility condition will be stated in the relevant offer.
Where a time-limited membership benefit is offered, the applicable duration and activation arrangements will be disclosed.
No additional benefit will automatically create a recurring paid subscription unless that arrangement has been clearly disclosed and separately agreed.
Optional community participation may be subject to reasonable conduct and platform rules.
Where an optional benefit is expressly subject to limited availability or withdrawal, those conditions must be clearly disclosed before purchase.
Withdrawal of an optional benefit will not affect the purchaser’s access to the purchased teaching resources or remove any statutory remedy.
We may change or discontinue future promotional offers without reducing benefits already contractually promised to existing purchasers.
38. Relationship with the dedicated digital terms
The separate Digital Resource Pack Terms and Conditions page remains available at:
https://events.dryannis.co.uk/digital/terms/
It provides a convenient, product-focused statement of the applicable purchasing, access, cancellation and delivery arrangements.
For any particular Digital Resource Pack, the applicable contract comprises these General Terms, the relevant dedicated digital terms disclosed before purchase, and the product-specific information displayed before checkout.
Descriptions, prices, discounts, recordings, package contents, access conditions and additional benefits expressly relating to a named product apply only to that product.
They do not automatically become entitlements or conditions for every other Digital Resource Pack.
Where documents are inconsistent, they will be interpreted in accordance with applicable consumer law, including the requirement for fair and transparent terms. Nothing in either document removes rights that cannot lawfully be excluded.
Later amendments to either page will not retrospectively reduce entitlements under an existing purchase.
PART D: CANCELLATION AND CONTACT
39. How to cancel
To exercise an applicable cancellation right, the purchaser must inform us of their decision by a clear statement.
For a live Super Session, contact:
For a Digital Resource Pack, contact:
A cancellation notice may also be sent by post to:
GlinTiss Ltd
86–90 Paul Street
London
EC2A 4NE
It is sufficient to send the cancellation notice before the applicable statutory deadline expires.
The optional form below may be used, but it is not obligatory.
OPTIONAL CANCELLATION FORM
Complete and send this form only if you wish to cancel a contract. You may instead send any other clear statement of cancellation.
To: GlinTiss Ltd, 86–90 Paul Street, London, EC2A 4NE
Email: events@glintiss.co.uk or shop@dryannis.co.uk, as appropriate.
I/We hereby give notice that I/we cancel my/our contract for the following product or service:
Product or event title: __________________________
Type of purchase: Live Super Session / Digital Resource Pack
Event date, if applicable: __________________________
Ordered on: __________________________
Order reference, if available: __________________________
Name of consumer(s): __________________________
Address of consumer(s): __________________________
Booking or purchase email: __________________________
Date: __________________________
Signature of consumer(s), only if this form is sent on paper:
________________________________
Delete wording that does not apply.
End of Terms and Conditions
GlinTiss Ltd | Company number 14895106
Version: 23 September 2026
These Terms apply to new purchases made under this version and do not retrospectively remove rights or entitlements under earlier contracts.
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